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Troubleshooting guide: general tips
SORA Network -> Ethereum Network Transactions
Ethereum Network -> SORA Network Transactions
How to create an account and send funds on the SORA Network
How to Transfer from Ethereum Mainnet to SORA v2, HASHI Bridge
How to claim harvested PSWAP or the VAL airdrop
How to check total pooled amount and add liquidity in Polkaswap
How to claim vested strategic PSWAP rewards and LP fees
How to nominate Validators (stake your XOR)
How to claim nominators and validators rewards
How to check asset current supply on SORA Network
How to use Sorascan or check funds on Polkadot.js website
Fearless DeFi Wallet
What is Fearless Wallet
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Troubleshooting guide: general tips

This guide is constantly updated, describing known issues and providing informations on how to solve them

SORA Network -> Ethereum Network Transactions

Ethereum Network -> SORA Network Transactions

General recommendations:

  • As of now, NO TOKENS HAVE BEEN LOST. So please be patient and look through this guide. If your issue persists after that, please ask in an official chat for support, for example, here. Be wary of scammers that might contact you shortly after joining the group - admins won't ever dm you first. Admins and the community will do their best to help you solve the issue as quickly as possible, but please be patient.

  • If you're not seeing your tokens on Polkaswap wallet, add them manually. To do so, go to the "Account" section, click on "Add asset" and select the desired token with icon.

  • Don't use Mathwallet/Clever extension in the same browser with Polkaswap - these extensions do not work well together.

  • Never use hardware wallets (as Ledger) with Polkadot.js. If you already have moved your funds there, they're currently stuck and you can't move them until the SORA Network is supported by respective hardware wallet. Currently there is no ETA for integration, but developers and community members are making progress. Please also ask Ledger to support SORA Network.

  • If you're bridging tokens, check "History" in the "Bridge" section on Polkaswap, as shown below. If your transactions failed, you can click "Retry".

  • Ethereum is experiencing high traffic, so the confirmation of transactions may take long. Check on Etherscan the progress of your transactions. When Ethereum transaction is complete, please wait for ~7 minutes (30 blocks) for SORA Network to process that transaction. It is recommended to always use high fees on Metamask - that will reduce the risk of transactions getting stuck.

  • If you're unable to perform any action or if a particular operation does not work for you (for example claiming rewards on Polkaswap.io), close and re-open the tab or change browser

  • If you're claiming fees from Liquidity Provision, please wait up to 24 hours

  • If you performed a swap on Polkaswap which seems to be "pending" for hours, it is not actually pending, it is either failed or accepted. Check your transaction on Sorascan as explained here. Your funds may not be stuck and already be in your wallet.

  • Again, if nothing helps, please join https://t.me/SORAhappiness chat to report your issue and get help

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Last updated 2 weeks ago