There not relevant issues related to this part of the bridge, please look at the general tips and eventually ask support in the chat.
Be sure you've added your token on Polkaswap: go in the "Account" section, click on "Add Token" and select the desired token.
Sometimes the transaction is showed "Failed" but it's success. Go to https://polkaswap.io/#/wallet , refresh the page, click "Add asset" and select you token.
Please check also the list of tokens supported by the bridge here
If anything doesn't help, please join https://t.me/SORAhappiness chat to report the issue