SORA Network -> Ethereum Network Transactions

Scenario 1)

Ethereum transaction is pending/it's failed and the transaction hash does not show up in etherscan after some time.

In this case, most likely when you bridged your tokens you had selected a wrong Network on Metamask (as Binance Chain or Matic Network).

To be sure, check the transaction hash in a explorer that support those networks.

This is the procedure to unstuck your funds: https://www.notion.so/How-to-fix-HASHI-bridge-transactions-that-were-sent-not-to-the-Ethereum-Mainnet-d2dc4267849947eb83a748a6aefa97f1

Scenario 2)

You're bridging tokens from SORA Network to Ethereum, one of the two part (SORA or Ethereum transaction) failed or it is pending and now you don't see anymore your funds.

First of all try check "History" in the "Bridge" section in Polkaswap and click retry. If this is not possible, wait about ~1 hour to see if your funds will be visible again in your wallet.

If the problem persists, there is a dedicated guide to follow to unstuck your funds https://www.notion.so/How-to-Unstuck-SORA-ETHEREUM-Transactions-30c01b70de1c4b8cba930a2c858e0dca

If anything doesn't help, please join https://t.me/SORAhappiness chat to report the issue